SHIPPING INFORMATION
Total Delivery Time = Processing Time + Shipping Time
All estimated shipping and delivery times are approximate and based on real-world order history. Transit times may vary depending on carrier conditions, weather, holidays, location, and package volume.
ORDER PROCESSING
Most online orders ship within approximately 1–3 business days after the order is placed.
Service and repair-related shipments may vary depending on workload, inspection status, communication delays, parts availability, or repair authorization timing.
Customers will receive tracking information once a shipment has been processed and scanned by the carrier.
SHIPPING OPTIONS
ONLINE STORE ORDERS
UPS Ground (Flat Rate)
$14.50
Typical Transit Time: 1–5 Business Days
UPS Next Day Air
$80.00
Typical Transit Time: 1 Business Day
SERVICE / REPAIR SHIPPING
For motors being returned after service or overhaul, shipping pricing may vary depending on:
- destination
- package size
- insurance value
- carrier surcharges
- oversized packaging
- international routing
Typical UPS Ground shipping cost for serviced motors is approximately:
$37.14
This amount may vary slightly depending on location and shipment characteristics.
IMPORTANT SHIPPING NOTES
- UPS Ground and UPS Next Day Air are our primary shipping methods
- We no longer offer UPS SurePost
- APO/FPO and PO Boxes are generally not accepted for UPS Ground or UPS Next Day Air shipments
- Transit times may increase during holidays, weather events, or carrier delays outside our control
- Tracking updates may take 24–48 hours to fully activate after shipment
TRACKING YOUR ORDER
Once your order ships, you will receive an email containing tracking information.
Please note that tracking numbers may not immediately appear active within the carrier system after label creation. This is normal and does not necessarily indicate a shipment problem.
IMPORTANT SERVICE SHIPPING REQUIREMENTS
For repair and service customers:
Please make sure the SAME NAME used on your service request form and customer account is also:
- written clearly on the outside of the package
- included inside the package as well
Our intake system relies heavily on matching names to submitted service requests and customer accounts.
One of the most common causes of intake delays is unlabeled packages or packages arriving under names different from the submitted form.
CUSTOMER-SUPPLIED ITEMS
Customers are strongly encouraged to remove as many external accessories and components as reasonably possible before shipping a motor.
Customer-supplied hardware, drivetrain components, mounting hardware, wire harnesses, chainrings, crank arms, pedals, and other accessories left attached are shipped at the customer’s own risk.
Ebike Motor Repair is not liable for missing, damaged, improperly installed, improperly torqued, or incompatible customer-supplied components left attached during shipping or service.
DAMAGED PACKAGES
If a package arrives visibly damaged, please contact us immediately.
If possible:
- photograph the packaging before opening
- retain all original packaging materials
- notify the carrier if severe shipping damage is visible
Shipping damage claims may require documentation for carrier review.
INCORRECT SHIPPING ADDRESS
Please verify your shipping address carefully before completing checkout.
Once a shipment is in transit, address changes may not always be possible.
If you need to update a shipping address, contact us as soon as possible after placing the order.
REFUSED OR UNDELIVERABLE SHIPMENTS
If a package is refused, returned, abandoned, or undeliverable, any refund or reshipment remains subject to inspection, shipping costs, carrier charges, packaging condition, and review.
Partial refunds or shipping deductions may apply depending on the situation.
CANCELLATIONS
Orders may generally be canceled prior to shipment.
Once an order has shipped or service work has begun, cancellation requests become subject to review and may not be fully refundable.
Please refer to our Refund Policy for additional details.
INTERNATIONAL SHIPPING, TAXES, AND DUTIES
Customers are responsible for understanding their local import regulations, taxes, duties, VAT charges, or customs fees where applicable.
International delivery timelines may vary significantly depending on customs processing and carrier routing.
CONTACT INFORMATION
eBike Motor Repair
1110 Hillsboro Rd. Ste 230 A
Franklin, TN 37064
service@ebikemotorrepair.com
615-656-5457
Business Hours:
Sunday – CLOSED
Monday – CLOSED
Tuesday–Friday – 10am–6pm
Saturday – 11am–3pm
