Refund Policy

By submitting a request through Ebike Motor Repair, you agree to the conditions listed below. We made these arrangements to ensure you are fully aware of our discount policies and return procedures. These agreements apply to domestic and Canadian nations.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Conditions

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.


Return Process

To start a return, you can contact us at email  or call us at (615) 656-5457. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at email  or call us at (615) 656-5457.

Do you accept returns?

Yes, We accept returns

How can customers return your products?

By mail

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

How will customers get the return label?

For Defective products: In the box – Same as the shipping label

For Customer remorse: it’s the customer’s responsibility.

What condition product are you receiving in return?


What is the restocking fee?

A restocking fee of 25% of the product price.

How much will customers pay for return shipping?

For Defective products: there is no fee

For Customer remorse: it’s the customer’s responsibility.



We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at email or call us at (615) 656-5457. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you have any questions about our return policy please contact us.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded within 7 to 10 business days on your original payment method. We cannot refund Tax & Shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any questions about our refund policy please contact our customer support here:

Business hours: