Repair & Overhaul Service Request

eBike Motor Repair is the U.S. headquarters for advanced diagnostic, repair, overhaul, and upgrade services for e-bike drive systems.

To request service, please complete and submit the form below.

Before You Send Your Motor

Every motor we receive is individually inspected and evaluated after disassembly. Because these systems operate under highly variable real-world riding conditions, it is not always possible to fully determine the extent of wear, internal damage, or repairability until the motor is opened and tested.

While the vast majority of repairs are successful, some conditions may only become fully detectable once the motor is reinstalled in the bicycle under rider load conditions. Certain issues — particularly involving resonance, planetary gears, electronics, frame interaction, or load-dependent behaviors — may not always be fully reproducible during bench testing alone.

In rare cases, additional troubleshooting, review, or return evaluation may be necessary. Our team will always communicate findings and available options clearly throughout the process.

Our goal is to provide a cost-effective alternative to full motor replacement whenever practical.

Motor Removal

You may remove the motor yourself or have a local bike shop assist.

Please remove as many external parts and accessories as reasonably possible before shipping.

Removal tools, if needed, are available here:
https://ebikemotorrepair.com/shop/

Important – Customer-Supplied Hardware

Pedal arms, sprockets, chainrings, mounting hardware, wire harnesses, and other attached components are considered customer-supplied items.

While we understand some parts may be difficult to remove, any items left attached are left at the customer’s own risk. eBike Motor Repair is not liable for missing, damaged, improperly installed, or improperly torqued customer-supplied components.

Before removal, we strongly recommend taking photos of all plug and wire configurations to simplify reinstallation later.

Final Installation Responsibility

After the motor is reinstalled into the bicycle, all drivetrain and mounting components must be properly inspected and torqued to manufacturer specification before riding.

This includes, but is not limited to:

crank arms
pedals
chainrings
chainring bolts
mounting hardware
drivetrain hardware

If any customer-supplied parts are temporarily installed during bench testing, this does not constitute final installation or torque verification.

Final installation and safety inspection remain the responsibility of the installer.

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Packaging Instructions

Use a box close to 10x10x10 inches whenever possible
Surround the motor with paper or reused plastic padding
No part of the motor should contact the box walls
Ensure the motor is suspended and protected on all sides
Clearly write your name inside the box near the shipping label
No packaging peanuts
Preferred carrier: UPS

Shipping Address

eBike Motor Repair
C/O Service / Repair
1110 Hillsboro Rd.
Ste 230
Franklin, TN 37064

Important Service Notes

Inspection findings determine final repair recommendations
Some internal failures may only become apparent after disassembly
Certain conditions may only appear once the motor is reinstalled in the bike under real-world riding conditions
Repair outcomes cannot be guaranteed in every possible circumstance
In rare cases, motors may be deemed uneconomical or impractical to repair
Additional parts or labor beyond initial expectations may occasionally be required
Customers are always notified before additional approved work is performed

If you need assistance at any point, please reach out. We are here to help make the process as smooth, transparent, and predictable as possible.

Problems or types of service requested *

Bike & Motor Information *

First Name *

Last Name *

Email Address *

Phone *

Street Address *

Apartment, suite, etc

City *

State/Province *

ZIP / Postal Code *

Country

Checkbox *I understand customer-supplied hardware, drivetrain parts, mounting hardware, and wire harnesses should be removed whenever possible before shipping. Any items left attached are left at the customer’s own risk and eBike Motor Repair is not liable for missing, damaged, or improperly reinstalled customer-supplied components.I understand some conditions may not be fully detectable until the motor is reinstalled in the bike under real-world riding conditions. While most repairs are highly successful, repair outcomes cannot be guaranteed in every case. If issues arise, eBike Motor Repair will work with the customer through troubleshooting, warranty review, and, in rare situations, return or refund consideration.

I agree to the terms and conditions and waiver of liability. *

Terms and conditions:- This is not a commitment to purchase, this is only to begin the service process. Pricing will be provided prior to commencing work on your motor. See our terms of service https://ebikemotorrepair.com/terms-of-service/ SMS By providing your phone number and opting in, you consent to receive SMS text messages from us, including updates and notifications related to your orders or services, as well as marketing promotions, special offers, and other relevant information. The number of messages you receive may vary based on your interactions with our services. Message and data rates may apply, depending on your mobile carrier and plan. You can opt out of SMS messages at any time by replying “STOP” to any text message you receive from us. Once you opt out, you will no longer receive SMS communications but may still receive other forms of communication, such as email. For assistance, you can reply “HELP” or contact us at [insert contact information]. Please note that your consent to receive SMS messages is not a condition of purchasing any goods or services. For more details on how we use your personal data, please refer to our full Privacy Policy.