Shipping Information

Total Delivery Time = Processing Time + Shipping Time

All estimated/typical delivery times are derived from real-world data collected from past orders. They are approximate times for reference only.


The processing time begins from the date you place your order. It usually takes 1-3 business days to process your order. Once we’ve processed it, we can then ship it.


Country Service Cost Processing time Shipping Time Total Delivery Tim
USA UPS Sure Post $13.50 1-3 business days 3-14 business days 4-17 business days
USA UPS Ground $16.50 1-3 business days 1-5 Business days 2-8 business days
USA UPS  Next Day Air Saver $89.50 1-3 business days 1 Business Day 2-4 Business days

Please note:

  • Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
  • What will happen if I refuse to accept my delivery? If the order is returned to us, once we have received it, we will refund 75% of your payment to you.
  • Please take attention that APO/FPO & PO Boxes are not accepted for UPS Ground and UPS Next Day Air Saver.
  • Incorrect address details, customs clearance procedures, and other issues may cause a delay in delivery.

Tracking Your Order

You will receive an email notifying you once your order has shipped. The email will include a unique parcel tracking number.

It can take a few days following order shipment before the tracking number becomes active on the courier’s system. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

Note for taxes

Our customers do not need to pay for importing fees, duties, or VAT(Valued Additional Tax). 

However, Depending on the receiving country, your package may incur local customs or VAT charges.

We recommend contacting your local customs office for more information regarding your country’s customs policies.

Delivery carriers

We use USP Shipping to deliver the product.

Change your address

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at 


If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy

Parcel damaged in transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

For further inquiries:

If you have any further questions, please contact our customer services at: 

Refud policy

Refund Policy

By submitting a request through Ebike Motor Repair, you agree to the conditions listed below. We made these arrangements to ensure you are fully aware of our discount policies and return procedures. These agreements apply to domestic and Canadian nations.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Conditions

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.


Return Process 

To start a return, you can contact us at email  or call us at (615) 656-5457. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at email  or call us at (615) 656-5457.

Do you accept returns?

Yes, We accept returns

How can customers return your products?

By mail

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

How will customers get the return label?

For Defective products: In the box – Same as the shipping label

For Customer remorse: it’s the customer’s responsibility.

What condition product are you receiving in return?


What is the restocking fee? 

A restocking fee of 25% of the product price.

How much will customers pay for return shipping?

For Defective products: there is no fee

For Customer remorse: it’s the customer’s responsibility.


We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at email or call us at(615) 656-5457. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you have any questions about our return policy please contact us. 


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded within 7 to 10 business days on your original payment method. We cannot refund Tax & Shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any questions about our refund policy please contact our customer support here:

Business hours:

  • Sunday-  CLOSED
  • Monday –  CLOSED
  • Tuesday – Friday 10-6
  • Saturday 11-3
  • eBike Motor Repair
  • 1897 General George Patton Dr. Ste 100. Franklin TN 37067
  • 615-656-5457